Privacy Policy

1. Introduction

Welcome to Kwee La Min Computer ("we," "our," or "us"). We operate the website kweelamin.com and provide e-commerce retail services for technology products and computer equipment. We serve customers in Thailand and Myanmar through our offices in Bangkok and Yangon.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services. By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your user account
• To process and fulfill your orders, including delivery coordination between our Bangkok and Yangon offices
• To process manual bank transfer payments (via payment proof verification)
• To manage your loyalty points and tier benefits
• To send push notifications for order status updates, stock alerts, price drops, and promotional offers
• To provide real-time order and stock updates
• To maintain API security and monitor system performance
• To support product comparison, wishlist, and cart functionality
• To allow you to leave product reviews and ratings
• To communicate with you via phone, email, or LINE regarding your orders

4. Payment Processing

We do not process payments through automated payment gateways. All payments are made via manual bank transfer or mobile banking. The payment process works as follows:

1. You select a payment method from the options provided (e.g., PromptPay, KPay)
2. You manually transfer the payment using your bank or mobile banking app
3. You upload a payment proof (screenshot or receipt image, or provide a payment link)
4. Our team manually reviews and verifies your payment
5. Your order is approved and processed

Payment proof files are stored securely on our servers and are only accessed by our authorized staff for payment verification purposes. Payment proof files are retained for the duration of order processing and audit requirements.

5. Data Sharing & Disclosure

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Delivery Partners: We share your name, phone number, and delivery address with shipping carriers to fulfill your order.
• Payment Verification: Payment proof images are accessible to our authorized staff for manual payment verification.

6. Data Security

We implement the following security measures to protect your personal information:

• Passwords are encrypted using bcrypt
• HTTPS encryption for data transmitted between your device and our servers
• API monitoring and IP-based access logging for security
• Automatic cleanup of inactive device tokens
• Secure file storage for payment proofs and product images

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your data for the following periods:

• Account Data: Retained as long as your account is active.
• Order Data: Retained for order history, warranty, and audit purposes.
• Payment Proof Files: Retained for payment verification and audit. Deleted upon request.

8. Your Rights

You have the following rights regarding your personal data:

• Access: View your account data, order history, and personal information through your account settings.
• Update: Edit your profile, delivery address, and phone number at any time.
• Push Notification Opt-Out: Disable push notifications in your device settings or through the app.

To exercise any of these rights, please contact us at support@kweelamin.com.

10. External Links

Our website and app may contain links to external platforms including:

• Facebook page (facebook.com)
• LINE Official Account (line.me)

We are not responsible for the privacy practices of these external platforms. We encourage you to review their respective privacy policies.

11. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: